My most important software platforms are used for the management of computer service centers, ticketing and custom workflows.
For my recent projects I owe a big favour to the Open Source community, and I'm planning on returning it in a few years.
A tool used to precisely track support tasks performed for many clients. It offers a complete time tracking system with variable hourly rates, travel costs, personalised pricelists, batch management and payment tracking. You could easily see why I developed it.
TRIAD is a complete software management solution for distributed computer repair centers, and the successor of LabManager. Actually used by one of the biggest Apple reseller chains in Italy, it's a platform that spans over different technology stacks in order to give maximum flexibility, ease of development and interoperation with third party applications.
A database solution for managing insurance estimates and offers, tailored to the specific needs of brokers.
Created as an utility for archival purposes, LabManager quickly evolved to become a full management software for small support centers.